Effective Date: August 1, 2024

Introduction

At SAEN LENKANG Shop, we prioritize the privacy and security of our customers’ personal information. This Privacy Policy outlines the types of data we collect, the purposes for which we collect it, and the measures we take to protect it. By using our website, https://sasal.org/saen-lenkang-shop/ (the ‘Site’), you consent to the practices described in this policy.

Data Collection

We collect various types of personal information from our customers, including but not limited to:

Email Address: To facilitate order confirmations, shipping notifications, and other essential communications.

Mobile Number: To provide timely updates regarding order status and facilitate customer support.

Full Names: To personalize your shopping experience and ensure accurate record-keeping for orders and transactions.

Purpose of Data Collection

The personal information we collect is essential for several key functions:

Order Processing: Your data allows us to efficiently process and fulfill your orders, ensuring you receive your products in a timely manner.

Transaction Records: We maintain detailed records of your orders and transactions to enhance your shopping experience and address any issues that may arise.

Customer Communication: We use your contact information to keep you informed about your orders, respond to inquiries, and provide updates on our products and services.

Feedback and Reviews: Your feedback is valuable to us. We may use your information to request reviews and gather insights to improve our offerings.

Use of Data

The information we gather is utilized to:

Enhance Customer Service: By understanding your preferences and purchasing history, we can provide more personalized and efficient customer service.

Promotional Communications: With your consent, we may send you promotional materials and special offers that may be of interest to you. You can opt out of these communications at any time.

Operational Improvements: Your data helps us refine our website, products, and services, ensuring a better shopping experience for all customers.

Data Security

We are committed to safeguarding your personal information. Our security measures include:

Encryption: All sensitive information, including payment details, is encrypted during transmission using Secure Socket Layer (SSL) technology.

Secure Storage: Personal data is stored on secure servers with access restricted to authorized personnel only.

Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems.

Secure Payments

Our website employs robust security protocols to protect your payment information. When you make a purchase, your payment details are processed through secure payment gateways, ensuring your financial information is encrypted and securely stored in our databases.

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You have the right to request the deletion of your personal information at any time. To initiate a deletion request, please contact us via the following methods:

– Phone: (+254) 795696561

Email: communications@sasal.org

Third-Party Services

To enhance your shopping experience, we may engage third-party service providers. These providers are contractually obligated to protect your personal information and use it solely for the purposes of providing their services to us.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

Children’s Privacy

SAEN LENKANG Shop does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently gathered data from a child under 13, we will take steps to delete such information promptly.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We take appropriate measures to ensure that your data is handled securely and in accordance with this Privacy Policy, regardless of where it is processed.

Your Rights

You have the right to access, correct, or delete your personal information, as well as to restrict or object to its processing. To exercise these rights, please contact us using the contact details provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page, and we encourage you to review this policy periodically. Your continued use of our website constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Website: https://sasal.org/saen-lenkang-shop/

– Phone: (+254) 795696561

Email: communications@sasal.org

Thank you for choosing SAEN LENKANG Shop. We value your trust and are committed to protecting your privacy.

Thank you. One of our team members will be in touch with you soon.